All orders will be shipped within 1-3 business days (excluding weekends and holidays) after you have received the order confirmation via email. You will receive another notification when your order is shipped.
Shipping costs for your order will be calculated and displayed during checkout. All orders over €100 (£85) will be shipped for free.
Matterly offers the following delivery options in Europe and the United Kingdom:
| Country | Order Amount | Price & Delivery Time |
|---|---|---|
| All Countries | ⩾ €100 & + (or £85) | FREE |
| Austria | €0 - €99.99 | €18 (1-2 business days) |
| Belgium | €0 - €99.99 | €7 (1-2 business days) |
| Bulgaria, Croatia | €0 - €99.99 | €36 (3-5 business days) |
| Czech Republic, Estonia, Latvia, Lithuania, Slovakia, Slovenia | €0 - €99.99 | €23 (3-5 business days) |
| Denmark | €0 - €99.99 | €15 (3-5 business days) |
| Finland | €0 - €99.99 | €21 (3-5 business days) |
| France* | €0 - €99.99 | €11 (1-2 business days) |
| Germany, Netherlands | €0 - €99.99 | €9 (1-2 business days) |
| Greece | €0 - €99.99 | €54 (3-5 business days) |
| Hungary, Poland | €0 - €99.99 | €22 (3-5 business days) |
| Ireland, Italy* | €0 - €99.99 | €20 (3-5 business days) |
| Luxembourg | €0 - €99.99 | €11 (3-5 business days) |
| Portugal | €0 - €99.99 | €42 (3-5 business days) |
| Romania | €0 - €99.99 | €36 (3-5 business days) |
| Spain* | €0 - €99.99 | €32 (3-5 business days) |
| Sweden | €0 - €99.99 | kr 209 (3-5 business days) |
| United Kingdom | £0 - £84.99 | £13 (3-5 business days) |
PLEASE NOTE
Delivery estimates are indicative and subject to the acceptance and approval of your order. Business days are defined as Monday to Friday from 9:00 AM to 5:00 PM, excluding public holidays in Austria, Ireland, Belgium, Denmark, Finland, France, Luxembourg, the Netherlands, and Sweden. Please note that deliveries to certain remote areas may take longer or that your order may require additional security checks.
*We only ship to mainland locations and do not deliver to islands, including Corsica (France), Sardinia and Sicily (Italy), or Tenerife, Fuerteventura, Gran Canaria, Lanzarote, La Palma, La Gomera, and El Hierro (Spain).
You can find your order tracking number in the shipping confirmation email or in your MyMatterly account by navigating to the MY ORDERS section.
If for any reason you are not 100% satisfied with your purchase, you can return your order within 60 days. For more information, visit our Returns and Refund Policy page or contact our Customer Service Team.
DELIVERY TIME FOR PERSONALISED PRODUCTS
Matterly pro-orders are delivered within approximately 1 week (allow an extra week for Sweden and Finland). For more information about your delivery or to reschedule your delivery, contact our Customer Service Team.